Project Support Manager (신입 가능) [South Korea]

 

여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요!

커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요.

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Your Role:

This role resides within Life Science Services (known to clients as BioReliance Contract Testing Services) in the Life Science division. The Project Support Manager role is within the Commercial Project Management department and is responsible for performing client-facing and administrative tasks essential to support incoming business from clients and the Commercial team (i.e. Project Management, Account Management, Orders Management). The remit of this role includes project onboarding of clients in the region, language and translation support where needed and support of our Customer Excellence (Collections teams) in the resolution of client invoice queries.
Scope of Responsibility:

Project Management support:

• Tracking, applying, and maintaining permits and risk assessment (including GMO) in order to achieve prompt, smooth transfer of shipments both to and from BioReliance and client sites.
• Familiarize and train clients in the proper use of general iNET system operation.
• Create iNet templates as needed and assist clients in completing the iNet submission.
• Manage a database of permits and maintain active state for ALL permits to support the business, especially for the BioReliance Singapore site.
• Works to relevant regulatory practices (i.e. GLP/GMP) where applicable
• Run key admin reports to support the Director/Manager of Project Management where necessary (e.g. Monthly Order Booking Tracker).
• Send Change Control notifications to clients if required.
• Coordinate Biorepository management for clients as required.
• Provide support to Project/Program Manager (PM) on larger projects.
• Assist PM with administrative tasks as required, such as LIMS information update and BRIQS C2C information update (where applicable).
• Support client meetings and conference calls as required.
• Provide support to organize documents notarization for client.
• Provide support to proposal/reports generation and translation (if applicable).
• Backup of fellow PSM's territories during festivities and vacation period.

Sample logistics support

• Support samples import and export to BioReliance UK/US/Singapore sites where applicable.
• Coordinate and communicate with Customs/CIQ/forwarders/brokers on shipment arrangement and solve the issues that may happen in the process of customs clearance.
• Understand trade compliance, support the preparation of shipping documentation, and communicate with customers and relevant parties to ensure a smooth transition from contract signature to arrival of sample at test site.

Payment and invoices support

• Enter and manage the billing rep information. Work with clients to ensure that their billing information is correct at the time of onboarding and for clients who have already been onboarded check regularly ensure that billing master data is still correct.
• Prepare supporting documents such as local language cover letters (where applicable) where required as supplemental information to contracts and invoices.
• Provide administrative support which includes understanding the payment process to help clients make payment to the business.
• Collaborate with various stakeholders (OM, PM, AM and Collections team) to resolve client invoice queries/issues (i.e. overdue invoices) and ensure healthy order-to-cash cycle with focus on reducing aged receivables.
• Support the Sales team in the application for new, or revised, client credit ratings and update SFDC accordingly.

Who you are:

• 1-5 years of client facing experience. (CS, PM, Sales Admin, Sales Operation experience are preferred)
• 1-5 years' experience in a job where good verbal and written communication skills were required.
• Basic skills in applicable computer programs, specifically Microsoft Excel
• Good information management skills
• Good communication with complex information and priorities
• Ability to exercise good judgment
• Fluent language competency indigenous to country of employment region of operation, and English.
• A proactive approach to all aspects of customer service.
• Effective use of Microsoft Word, Microsoft Excel, Microsoft Teams.
• Effective and collaborative working as part of a team.
• Strong ownership of client programs/projects, along with project management and account management.
• Experience with database maintenance
• Good information management skills
• Good documentation practice

• 여러분이 찾고 계시는 채용 포지션이 없으신가요? 그렇다면 인재풀(클릭) 에 여러분의 이력서를 등록해주세요! 향후 인력 수요가 있을 경우 최우선으로 안내드리겠습니다"

• 지원 순으로 전형이 진행되며, 적합한 후보자 발견 시 채용이 바로 마감되오니 지원의사가 있으신 분들은 빠른 지원 바랍니다.

• 서버 안정성을 위해, 인터넷 익스플로러가 아닌 구글크롬, 혹은 마이크로소프트 엣지를 통한 지원 바랍니다.

• 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.

• 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다

• (The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his/her application. The offer is conditional upon satisfactory results of reference checks.)

• 머크와 카카오톡 친구를 맺어 최신 채용 소식을 받아보세요! (상위 QR코드 클릭 혹은 링크 클릭: http://pf.kakao.com/_wWuUb )

머크는 구성원들에게 아래와 같은 혜택을 제공하고 있습니다. 머크에서는 모두 호기심을 바탕으로 서로 다른 배경과 가치관, 그리고 경험을 가진 다양한 구성원들과 함께 성장할 수 있습니다. 머크는 다양성을 소중히 여기며, 이를 통해 탁월한 성과와 혁신을 이끌어내 과학 기술의 발전에 공헌하고 있습니다. 머크는 구성원 모두 본인만의 속도로 발전하고 성장할 수 있도록 커리어 개발의 기회를 제공합니다. 머크의 구성원들은 서로 돕는 건강한 기업 문화를 조성하고 있습니다. 머크에서 여러분만의 특별한 재능으로 인류의 진보를 실현하는 마법을 펼쳐보세요!

다양성으로 가득한 머크의 구성원이 되어주세요!

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