Are you resilient and solution focused? Our Instructions Team are at the very heart of delivering effective communication between our clients and our Therapists.
At Onebright, we connect individuals with outstanding therapists, providing every person with the best mental healthcare. Our mission is to create a brighter tomorrow by providing easy access to personalised, life changing mental health support.
As an Instructions Coordinator (Appointments), you will be responsible for ensuring Onebright clients receive smooth and efficient access to services. You will work closely with the clinical, network and operational teams in matching clients to therapists within strict timescales ensuring that all stakeholders are kept informed of progress and you maintain up to date records on our systems.
You will be required to:
- Receive and deal in a prompt and professional manner with all enquiries made in person, by telephone or by email
- Meet daily targets for productivity and successful matching of clinician to client.
- Communicate with multiple stakeholders continuously.
- Maintain exceptional customer service standards.
- Work as part of our team between 9am and 5pm Monday to Friday.
- Complete 2 weeks training on systems and processes.You will need to attend our York office daily to complete training for your first 2 weeks employment or until you have reached satisfactory competency.
- Upon completion of your training or having achieved competency, you will be assigned to working 2 days in office and 3 days working from home.
"Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Onebright we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles."
Additional Information
- For further information please call the Onebright Recruitment Team on 01904 933519 for more information.
- Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will seek advice from our HR Team how best to support you.
- Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a Satisfactory DBS and Credit check.
Job Types: Full-time, Permanent
Salary: Up to £21,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in York
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